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Orders & Payments

Orders

Can I amend my order details?

Can I cancel my order?

I need help, something is wrong with my order

Do I need an account to shop on your site?

Payments

What payment methods do you accept?

Klarna Buy Now Pay Later

Shipping & Delivery

What’s the estimated delivery time and cost for shipment?

I’m a non-EU customer, do your prices include duties and taxes?

How can I track my order?

Returns & Refunds

Returns

How can I return my item(s)?

Can I exchange my item?

Are returns free?

Refunds

How long do I need to wait to get my refund?

Will I pay import duties?

Products

Are your items authentic?

Can I order sold-out items?

Are online items also available in your stores?

Drop

How can I join your Draws?

How can I cancel or update my entry?

Slam Jam Milano Draws (Italian customers only)

Reward Program

How does Slam Jam Rewards work?

How do I earn badges?

Badges and Levels

How do I use rewards?

Terms & Conditions

Promotions and Gift Cards

Promotions & Coupon Codes

Digital Gift Cards

All Categories ​>​ ​Shipping & Delivery

Shipping & Delivery

3 articles

What’s the estimated delivery time and cost for shipment?

Below you can find the costs and estimated delivery time of our shipments. Express Shipping is available worldwide except for Russia, while Standard Shipping is available only for the countries liste…

Updated 1 month ago by Valentina Bottoni

I’m a non-EU customer, do your prices include duties and taxes?

Our shipments are DAP (Delivery at Place), which means that the recipient of the shipment must take charge of any eventual import duties and taxes. Duties are pre-paid for shipments heading to the US…

Updated 2 months ago by Valentina Bottoni

How can I track my order?

Once we ship your order, you will receive a Shipping Confirmation including a link to track your shipment. If you don’t receive any shipping confirmation, please check your account "Order History" an…

Updated 8 months ago by Erika

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