Below you can find the costs and estimated delivery time of our shipments. Express Shipping is available worldwide except for Russia, while Standard Shipping is available only for the countries liste…

<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: HelveticaNeueLTStd-Md, Helvetica, Arial, sans-serif; font-weight: 400; letter-spacing: initial; line-height: 20px; font-size: 11px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We ship from Italy, below you can find the costs and estimated delivery time of our shipments.Order processing normally takes 1-2 business days (weekends excluded), please allow some slowdowns during peak periods (e.g. Black Friday, sale season, holiday season).<p id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: HelveticaNeueLTStd-Md, Helvetica, Arial, sans-serif; font-weight: 400; letter-spacing: initial; line-height: 20px; font-size: 11px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When buying multiple items, your order may arrive in separate shipments from different warehouses.<p class="note-callout" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: HelveticaNeueLTStd-Md, Helvetica, Arial, sans-serif; font-weight: 400; letter-spacing: initial; line-height: 20px; font-size: 11px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Since multiple shipments will be arranged, shipping costs will vary based on where your order will be dispatched from. If your order is eligible for free shipping, no shipping cost will apply.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: HelveticaNeueLTStd-Md, Helvetica, Arial, sans-serif; font-weight: 400; letter-spacing: initial; line-height: 20px; font-size: 11px; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">This means that you may not receive everything at the same time, but no worries. You will receive separate tracking links for each shipment.<table id="shipping-table"><thead><tr><th> </th><th> </th><th> </th><th> </th></tr></thead><tbody><tr><td>AREA</td><td>COST AND DELIVERY TIME - EXPRESS SHIPPING</td><td>COST AND DELIVERY TIME - STANDARD SHIPPING</td><td>IMPORT DUTIES AND TAXES - (click <a href="https://help.slamjam.com/shipping-delivery/i-m-a-non-eu-customer-do-your-prices-include-duties-and-taxes">here</a> to know more)</td></tr><tr><td>United States</td><td>$ 18 (UPS 2-4 business days)</td><td>-</td><td>included at checkout</td></tr><tr><td>United Kingdom</td><td>&#xA3; 27 (UPS 1-2 business days)</td><td>&#xA3;18 (UPS 3-4 business days)</td><td>not included at checkout</td></tr><tr><td>Rest of Europe</td><td>&#x20AC; 25 (UPS 1-2 business days)</td><td>&#x20AC; 13 (UPS 3-4 business days)</td><td>no charges</td></tr><tr><td>Italy</td><td>&#x20AC; 10 (FedEx/TNT 1-2 business days)</td><td>-</td><td>no charges</td></tr><tr><td>Australia</td><td>A$ 65 (DHL 2-5 business days)</td><td>-</td><td>not included at checkout</td></tr><tr><td>Canada</td><td>C$ 40 (UPS 2-3 business days)</td><td>-</td><td>not included at checkout</td></tr><tr><td>Hong Kong</td><td>HK$ 270 (DHL 2-5 business days)</td><td>-</td><td>no charges</td></tr><tr><td>South Korea</td><td>&#x20A9; 45,000 (DHL 2-5 business days)</td><td>-</td><td>not included at checkout</td></tr><tr><td>Japan</td><td>&#xA5; 4000 (DHL 2-5 business days)</td><td>-</td><td>not included at checkout</td></tr><tr><td>Switzerland</td><td>CHF 30 (UPS 1-2 business days)</td><td>CHF 20 (UPS 3-4 business days)</td><td>not included at checkout</td></tr><tr><td>Norway, Liechtenstein</td><td>&#x20AC; 25 (UPS 1-2 business days)</td><td>&#x20AC; 18 (UPS 3-4 business days)</td><td>not included at checkout</td></tr><tr><td>Andorra</td><td>&#x20AC; 25 (DHL 2-5 business days)</td><td>-</td><td>not included at checkout</td></tr><tr><td>Malta, Cyprus</td><td>&#x20AC; 25 (DHL 2-5 business days)</td><td>-</td><td>no charges</td></tr><tr><td>Rest of the World (Zone 1)</td><td>&#x20AC; 35 (DHL 2-5 business days)</td><td>-</td><td>not included at checkout</td></tr><tr><td>Rest of the World (Zone 2)</td><td>&#x20AC;&#xA0;45 (DHL 2-5 business days)</td><td>-</td><td>not included at checkout</td></tr></tbody></table> Rest of Europe includes: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.Rest of the World Zone 1 includes: Albania, China, Faroe Islands, Iceland, Indonesia, Macau, North Macedonia, Malaysia, Moldova, Montenegro, Serbia, Singapore, Taiwan.Rest of the World Zone 2 includes: the rest of the non-EU countries.<div class="note-callout">Shipping to islands and remote areas can take longer than what advised above.</div><div class="warning-callout">Shipping to Kazakhstan, Ukraine and Russia is temporarily suspended.</div>If you can&apos;t find your country or have any inquiries about shipments, please <a href="https://slamjam.com/pages/contact-us">contact us</a>.Related Articles<div class="related-container-3"><div class="first-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/i-m-a-non-eu-customer-do-your-prices-include-duties-and-taxes-328108">I&#x2019;M A NON-EU CUSTOMER, DO YOUR PRICES INCLUDE DUTIES AND TAXES?We usually process returns within 2-3 business days upon receipt and you will receive an email update about it. We issue refunds through the same payment method that you used for your order.</a></div><div class="second-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/will-i-pay-import-duties-328117">WILL I PAY IMPORT DUTIES?Any import duties related to your return will be deducted from your refund. This doesn&apos;t apply to returns coming from the US.</a></div><div class="third-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/ship-from-store-328128">SHIP FROM STOREWhen buying multiple items, your order may arrive in separate shipments from different warehouses.</a></div></div>

What’s the estimated delivery time and cost for shipment?

We are based in Italy, this means that shipments to other EU countries do not incur any import charges. All other shipments are DAP (Delivery at Place), which means that the recipient of the shipment must take charge of any eventual import duties and

We are based in Italy, this means that shipments to other EU countries do not incur any import charges. All other shipments are DAP (Delivery at Place), which means that the recipient of the shipment must take charge of any eventual import duties and taxes.<div class="note-callout">Duties are pre-paid only for shipments heading to the US.</div> Both are charged once orders are shipped and are calculated on the total amount of the invoice (including shipping costs). Unfortunately we have no control over these charges and cannot tell you what the amount will be, as customs policies vary across countries.Please note that customers take full liability for all shipment costs and any eventual customs charges even if they refuse to accept a parcel due to high import duties or taxes.We are not allowed to declare low values on invoices, or to mark orders as gifts. We must declare the real value of the items you purchased.<div class="note-callout">Australian customers: orders under 1000A$ can be imported free of any import duties.</div><div class="note-callout">UK customers: orders between 15,01&#xA3; and 135,00&#xA3; normally incur UK VAT (20% fee), while orders over 135,00&#xA3; are subject to UK VAT and import duties. Please note that the above charges apply to the order total amount (shipping cost included) and are charged after parcels are shipped.</div> Related Articles<div class="related-container-3"><div class="second-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/are-returns-free-328115">ARE RETURNS FREE?No, they&#x2019;re not, unless otherwise notified. If you pick your Own Method to send your items back to us, you will choose the shipping service you prefer.</a></div><div class="third-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/will-i-pay-import-duties-328117">WILL I PAY IMPORT DUTIES?Any import duties related to your return will be deducted from your refund. This doesn&apos;t apply to returns coming from the US.</a></div></div>

I’m a non-EU customer, do your prices include duties and taxes?

Once we ship your order, you will receive a Shipping Confirmation including the link to track your shipment. If you don’t receive any shipping confirmation, please check your account "Order History" and you will find your tracking link on your order

Once we ship your order, you will receive a Shipping Confirmation including the link to track your shipment. If you don&#x2019;t receive any shipping confirmation, please check your account &quot;Order History&quot; and you will find your tracking link on your order details.If you wish to edit the shipping address after your order has been shipped, you can use <a href="https://ondemand.dhl.com/" target="_blank">DHL On Demand Delivery service</a>, <a href="https://www.fedex.com/en-us/tracking.html" target="_blank">FedEx Delivery Manager system</a> or <a href="https://www.ups.com/it/en/track/ups-my-choice" target="_blank" rel="noopener noreferrer">UPS My Choice</a> (as long as the new address is located in the same country as the original one).<div class="note-callout">Due to COVID-19 safety measures, couriers are allowed to deliver parcels without requesting any signature, even if you request otherwise. Please use DHL On Demand Delivery service, FedEx Delivery Manager system or UPS My Choice in case you&apos;re not available to accept delivery in person.</div> Related Articles<div class="related-container-3"><div class="first-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/can-i-cancel-my-order-422050">Can I Cancel My Order?You have 60 minutes upon placing your order to cancel it. You can cancel your order from your account, by accessing the &apos;Order History&apos; section. If you ordered as a guest, you can cancel you order by using the Login section.</a></div><div class="second-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/how-does-your-return-policy-work-328113">CAN I AMEND MY ORDER DETAILS?After you make you order, you have 60 minutes to: update your shipping information, cancel your order</a></div><div class="third-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/will-i-pay-import-duties-328117">HOW CAN I RETURN MY ITEM(S)?You have 14 days upon receipt of your order to return or exchange your item(s). Once you open your return request, you have 15 days to send your item(s) back to us. Click here to open your return request.</a></div></div>

How can I track my order?

Contact us at: help@slamjam.com
Our email response time is 24 hours (weekends excluded).

Shipping & Delivery

What’s the estimated delivery time and cost for shipment?

I’m a non-EU customer, do your prices include duties and taxes?

How can I track my order?