Extended return policy - For all orders placed between Nov. 28th and Dec. 31st you have 30 days upon order delivery to open a return or exchange request. You have 15 days upon receipt of your order to return or exchange your item(s). Once you open yo

Extended return policy - For all orders placed between Nov. 28th and Dec. 31st you have 30 days upon order delivery to open a return or exchange request.You have 15 days upon receipt of your order to return or exchange your item(s). Once you open your return request, you have 15 days to send your item(s) back to us.Please note that:<ul><li style="font-size: 12px;">all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable condition won&#x2019;t be eligible for refund and we will need to send them back to you.</li><li style="font-size: 12px;">you will need to use an outer packaging to protect the shoe box when returning footwear. Since it is part of the product, any damage to the shoe box may result in the return being refused.</li><li style="font-size: 12px;">due to hygiene reasons, underwear cannot be returned. Of course, if there is a manufacturing issue with your garment, you are eligible for return and full refund.</li></ul><div class="note-callout">Original shipping costs aren&apos;t refundable.&#xA0;</div> To open a return or exchange request you can use the <a href="https://slamjam.com/apps/return-and-exchanges/guest">Return and Exchanges page</a>.We provide two methods to return your items back to us, you can pick the one you prefer when opening your return request (RMA).<ol><li style="font-size: 12px;">Automatic Method: you can download the return label and all needed documents to ship your return in the Return Details page. You will need to pack the items in their original box (or any rigid cardboard box), stick the shipping label on the packaging and wait for the courier. You can also use the same documents to drop your parcel off at any DHL/UPS points (depending on the shipping label we have provided), if you find it more convenient.</li></ol><div class="note-callout">If you opt for the Automatic Method, we will deduct return shipping costs from you refund.</div> You can always check your return shipment using the tracking code available on your account, &quot;Returns&quot; section.<ol><li start="2" style="counter-increment: li 1; font-size: 12px;">Own Method: you will take care of shipping your items back to us, picking the courier and shipping service you prefer - we recommend using a trackable shipping service. Below is our shipping address for returns:</li></ol><table><tbody><tr><td>Slam Jam s.r.l. c/o Snatt LogisticaOnline ReturnsVia Degli Scudai 32Funo di Argelato, 40050 (BO)Italyhelp@slamjam.com+39 0532 251278</td></tr></tbody></table> Related Articles<div class="related-container-3"><div class="first-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/can-i-exchange-my-item-328114">CAN I EXCHANGE MY ITEM?Yes, we do offer size exchange. You will need to open an exchange request in our Returns section and you will be able to select the new size that you wish to receive. If a size is no longer in stock, exchange isn&apos;t possible.</a></div><div class="second-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/how-can-i-track-my-order-328109">How Can I track My Order?Once we ship your order, you will receive a Shipping Confirmation including a link to track your shipment. If you don&#x2019;t receive any shipping confirmation, please check your account &quot;Order History&quot; and you will find your tracking link on your order details.</a></div><div class="third-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/return-in-store-328131">RETURN IN STOREYou can return your online purchases in our stores. It is not necessary to open a return request online when returning your items in store. This is because our store staff will open a return request for you and will process your refund straight away. Here you can find our stores addresses and contacts.</a></div></div>

How can I return my items?

Please note it is not possible to exchange your item for a different one - we offer size exchanges only.You will need to open an exchange request on our Returns page and you will be able to select the new size that you wish to receive. If a size is n

Please note it is not possible to exchange your item for a different one - we offer size exchanges only. You will need to open an exchange request on our <a href="https://slamjam.com/apps/return-and-exchanges/guest">Returns page</a> and you will be able to select the new size that you wish to receive. If a size is no longer in stock, exchange isn&apos;t possible.<div class="note-callout">Please select our Automatic Method when you request a size exchange. This way shipping costs will be on us - but you will need to take charge of any import fees your exchange order will be subject to. Import fees are prepaid for US orders only.</div> Once you open an exchange request, a new order is created and it will be shipped as soon as we receive the size that you&apos;re returning. No worries if you don&apos;t see any order for the exchanged size on your account, the new order will show up once we confirm and process it.<div class="warning-callout">If we don&apos;t receive the item that you wish to exchange within 20 days upon submitting your request, we will archive your request and cancel your exchange order.</div> Related Articles<div class="related-container-3"><div class="first-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/how-does-your-return-policy-work-328113">HOW CAN I RETURN MY ITEM(S)?You have 15 days upon receipt of your order to return or exchange your item(s). Once you open your return request, you have 15 days to send your item(s) back to us. Click here to open your return request</a></div><div class="third-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/can-i-order-sold-out-items-328144">CAN I ORDER SOLD-OUT ITEMS?Items listed as &apos;sold out&apos; are no longer available for sale, but you can sign up to receive back-in stock notifications. You can do so on product pages, where you will find a dedicated field for this.</a></div></div>

Can I exchange my items?

No, they’re not, unless otherwise notified. If you pick your Own Method to send your items back to us, you will choose the shipping service you prefer. If you pick our Automatic Method, we will deduct the return shipping costs from your refund. In bo

No, they&#x2019;re not, unless otherwise notified.If you pick your Own Method to send your items back to us, you will choose the shipping service you prefer.If you pick our Automatic Method, we will deduct the return shipping costs from your refund.In both cases:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">original shipping costs (if any) are not refundable</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 12px;">any import duties related to your return will be deducted from your refund.&#xA0;</li></ul>Below you can find the return shipping costs: <table id="shipping-table"><tbody><tr><td>AREA</td><td>COST</td><td>IMPORT DUTIES AND TAXES</td></tr><tr><td>Italy</td><td>&#x20AC; 10</td><td>no charges</td></tr><tr><td>United Kingdom</td><td>&#xA3; 18</td><td>deducted from refund</td></tr><tr><td>Switzerland</td><td>CHF 20</td><td>deducted from refund</td></tr><tr><td>Norway</td><td>&#x20AC; 18</td><td>deducted from refund</td></tr><tr><td>Liechtenstein</td><td>&#x20AC; 18</td><td>no charges</td></tr><tr><td>Andorra</td><td>&#x20AC; 25</td><td>deducted from refund</td></tr><tr><td>Malta, Cyprus</td><td>&#x20AC; 25</td><td>no charges</td></tr><tr><td>United States</td><td>$ 22</td><td>deducted from refund</td></tr><tr><td>Canada</td><td>C$&#xA0;40</td><td>deducted from refund</td></tr><tr><td>Hong Kong</td><td>HK$ 270</td><td>deducted from refund</td></tr><tr><td>Japan</td><td>&#xA5; 4000</td><td>deducted from refund</td></tr><tr><td>Australia</td><td>A$ 65</td><td>deducted from refund</td></tr><tr><td>South Korea</td><td>&#x20A9; 45,000</td><td>deducted from refund</td></tr><tr><td>Rest of Europe*</td><td>&#x20AC; 13</td><td>no charges</td></tr><tr><td>Rest of the World (Zone 1)</td><td>&#x20AC; 35</td><td>deducted from refund</td></tr><tr><td>Rest of the World (Zone 2)</td><td>&#x20AC;&#xA0;45</td><td>deducted from refund</td></tr></tbody></table>*Rest of Europe includes: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.Rest of the World Zone 1 includes: Albania, Bosnia and Herzegovina, China, Faroe Islands, Iceland, Indonesia, Macau, North Macedonia, Malaysia, Moldova, Montenegro, Serbia, Singapore, Taiwan, Turkey.Rest of the World Zone 2 includes: the rest of the non-EU countries.Related Articles<div class="related-container-3"><div class="first-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/return-in-store-328131">RETURN IN STOREYou can return your online purchases in our stores. It is not necessary to open a return request online when returning your items in store. This is because our store staff will open a return request for you and will process your refund straight away. Here you can find our stores addresses and contacts.</a></div><div class="second-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/how-does-your-return-policy-work-328113">HOW CAN I RETURN MY ITEM(S)?You have 15 days upon receipt of your order to return or exchange your item(s). Once you open your return request, you have 15 days to send your item(s) back to us. Click here to open your return request.</a></div><div class="third-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/i-m-a-non-eu-customer-do-your-prices-include-duties-and-taxes-328108">I&#x2019;M A NON-EU CUSTOMER, DO YOUR PRICES INCLUDE DUTIES AND TAXES?Our shipments are DAP (Delivery at Place), which means that the recipient of the shipment must take charge of any eventual import duties and taxes.</a></div></div>

Are returns free?

Yes, you can return sale items, unless otherwise notified. You have 15 days upon receipt of your order to open a return or exchange request. It's important that all returned items are unworn, unwashed, and complete with original tags and packaging. I

Yes, you can return sale items, unless otherwise notified.&#xA0;You have 15 days upon receipt of your order to open a return or exchange request. It&apos;s important that all returned items are unworn, unwashed, and complete with original tags and packaging. Items returned in a non-resalable condition won&apos;t be eligible for a refund.

Can I return/exchange sale items?

Contact us at: help@slamjam.com
Our email response time is 24 hours (weekends excluded).