Orders & Payments
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Can I amend my order details?
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I need help, something is wrong with my order
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Payments
What payment methods do you accept?
Klarna Buy Now Pay Later
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What’s the estimated delivery time and cost for shipment?
I’m a non-EU customer, do your prices include duties and taxes?
How can I track my order?
Returns & Refunds
Returns
How can I return my item(s)?
Can I exchange my item?
Are returns free?
Refunds
How long do I need to wait to get my refund?
Will I pay import duties?
Products
Are your items authentic?
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Drop
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Slam Jam Milano Draws (Italian customers only)
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All Categories > Returns & Refunds > Refunds
2 articles
We usually process returns within 2-3 business days upon receipt and you will receive an email update about it. We issue refunds through the same payment method that you used for your order. PayPal r…
Updated 6 months ago by Erika
Any import duties related to your return will be deducted from your refund. This doesn't apply to returns coming from the US. In case you don't accept the delivery of your parcel, or if the parcel ca…
Updated 1 month ago by Erika
