We usually process returns within 2-3 business days upon receipt, you will receive an email update once we refund you. We issue refunds through the same payment method that you used for your order. PayPal refunds are almost immediate, while credit ca

We usually process returns within 2-3 business days upon receipt, you will receive an email update once we refund you. We issue refunds through the same payment method that you used for your order.PayPal refunds are almost immediate, while credit card refunds may take up to 10 business days before showing up on your account, due to your bank processing time.Klarna refunds are processed within 5-7 business days after we register the refund against your order.&#xA0;For more information: https://www.klarna.com/uk/customer-service/how-long-do-refunds-take/If the credit card you used for payment has expired or has been blocked, yet you have a new card issued by the same bank, the refund will still arrive on the account of your new credit card, even though the number is different. If, however, you no longer have an account with the same bank, please contact the bank directly to check the details of the outstanding refund.Related Articles<div class="related-container-3"><div class="second-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/i-need-help-something-is-wrong-with-my-order-422051">I NEED HELP, SOMETHING IS WRONG WITH MY ORDERIf you haven&#x2019;t received what you ordered or if you have any other issues related to what you purchased, please contact us and share some pictures of the item. We will do our best to fix the problem in the shortest time possible.</a></div></div>

How long do I need to wait to get my refund?

Any import duties related to your return will be deducted from your refund. Also, customs duties and taxes related to original shipments are not refundable. In any case, you may be able to recover the costs by contacting your local customs office dir

Any import duties related to your return will be deducted from your refund.&#xA0;<div class="note-callout">In case you don&apos;t accept the delivery of your parcel, or if the parcel can&apos;t be delivered, shipping cost and import duties (if any) related to the return of the parcel will be charged to you.&#xA0;</div> Also, customs duties and taxes related to original shipments are not refundable. In any case, you may be able to recover the costs by contacting your local customs office directly.Related Articles<div class="related-container-3"><div class="first-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/do-i-need-an-account-to-shop-on-your-site-422053">I&#x2019;M A NON-EU CUSTOMER, DO YOUR PRICES INCLUDE DUTIES AND TAXES?Our shipments are DAP (Delivery at Place), which means that the recipient of the shipment must take charge of any eventual import duties and taxes. Duties are pre-paid for shipments heading to the US.</a></div><div class="second-related"><a href="https://help-desk-slam-jam.gorgias.help/en-US/i-need-help-something-is-wrong-with-my-order-422051">ARE RETURNS FREE?No, they&#x2019;re not, unless otherwise notified. If you pick your Own Method to send your items back to us, you will choose the shipping service you prefer.</a></div></div>

Will I pay import duties?

Contact us at: help@slamjam.com
Our email response time is 24 hours (weekends excluded).

Refunds

How long do I need to wait to get my refund?

Will I pay import duties?