Orders & Payments
Orders
Can I amend my order details?
Can I cancel my order?
I need help, something is wrong with my order
Do I need an account to shop on your site?
Payments
What payment methods do you accept?
Klarna Buy Now Pay Later
Shipping & Delivery
What’s the estimated delivery time and cost for shipment?
I’m a non-EU customer, do your prices include duties and taxes?
How can I track my order?
Returns & Refunds
Returns
How can I return my item(s)?
Can I exchange my item?
Are returns free?
Refunds
How long do I need to wait to get my refund?
Will I pay import duties?
Products
Are your items authentic?
Can I order sold-out items?
Are online items also available in your stores?
Promotions and Gift Cards
Promotions & Coupon Codes
Digital Gift Cards
Slam Jam Services
Ship from Store
Pickup in Store
Order from Store
Return in Store
Special Releases
How do you manage special releases?
All Categories > Slam Jam Services
4 articles
When buying multiple items, your order may arrive in separate shipments from different warehouses. Since multiple shipments will be arranged, shipping costs will vary based on where your order will b…
Updated 2 months ago by Valentina Bottoni
You can complete your order online and pick it up in our stores and no shipping costs will be charged. This is doable only if you're browsing our site from Italy and in case all of the items in your…
Updated 4 months ago by Valentina Bottoni
If you see something you like in our stores, but your size or the color you'd like to get is not available, our staff can help you create an order online and can assist with information about our sto…
You can return your online purchases in our stores. It is not necessary to open a return request online when returning your items in store. This is because our store staff will open a return request…
Updated 2 days ago by Valentina Bottoni