How long do I need to wait to get my refund?

Updated 6 months ago

We usually process returns within 2-3 business days upon receipt and you will receive an email update about it. We issue refunds through the same payment method that you used for your order.

PayPal refunds are almost immediate, while credit card refunds may take up to 10 business days before showing up on your account, due to your bank processing time.

Klarna refunds are processed within 5-7 business days after we register the refund against your order. For more information: https://www.klarna.com/uk/customer-service/how-long-do-refunds-take/

If the credit card you used for payment has expired or has been blocked, yet you have a new card issued by the same bank, the refund will still arrive on the account of your new credit card, even though the number is different. If, however, you no longer have an account with the same bank, please contact the bank directly to check the details of the outstanding refund.