Most Useful Articles:
What’s the estimated delivery time and cost for shipment? | How can I return my item(s)? | I’m a non-EU customer, do your prices include duties and taxes?
Orders & Payments
Orders
Can I amend my order details?
Can I cancel my order?
I need help, something is wrong with my order
Do I need an account to shop on your site?
Payments
What payment methods do you accept?
Klarna Buy Now Pay Later
Shipping & Delivery
What’s the estimated delivery time and cost for shipment?
I’m a non-EU customer, do your prices include duties and taxes?
How can I track my order?
Returns & Refunds
Returns
How can I return my item(s)?
Can I exchange my item?
Are returns free?
Refunds
How long do I need to wait to get my refund?
Will I pay import duties?
Products
Are your items authentic?
Can I order sold-out items?
Are online items also available in your stores?
Drop
How can I join your Draws?
How can I cancel or update my entry?
Slam Jam Milano Draws (Italian customers only)
Reward Program
How does Slam Jam Rewards work?
How do I earn badges?
Badges and Levels
How do I use rewards?
Terms & Conditions
Promotions and Gift Cards
Promotions & Coupon Codes
Digital Gift Cards
Slam Jam Services
Ship from Store
Pickup in Store
Order from Store
Return in Store
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