FAQs

You have 30 minutes upon placing your order to cancel it.

You can do so by accessing your account Order History, through the Order Confirmation email or on the Thank You page that shows after you complete checkout.

Users are responsible for canceling their orders, we cannot cancel or amend any details of your order once. Please note that if you don't cancel your order within 30 minutes, you should get in touch with our team. However we cannot guarantee that the order can be cancelled.

If you have any inquiries about cancellation or size change, please contact us.

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If you haven’t received what you ordered or if you have any other issues related to what you purchased, please contact us and share some pictures of the item. We will do our best to fix the problem in the shortest time possible. 

If something is missing, it may be that the items were no longer available when you made your order. In this case, our system automatically removed and refunded them. To check if this is your case, please have a look at your Shipping Confirmation and Packing List. 

I have a problem with my item, but I have already used it. 

The lack of conformity must be notified to the Seller within 2 months from purchase. 

The Customer is entitled to request the fixing or the substitution of the Product within a reasonable term. In case such remedies are not feasible or too burdensome for the Seller, the Customer shall have right to a price reduction or to the termination of the sale agreement, according to art. 130 of the Italian Consumer Code.

If the lack of conformity is notified to the Seller after wearing or washing the items, the Seller is entitled to refuse any type of compensation to the Costumer, as there are no sufficient elements to asses if the lack of conformity may be due to a manufacturing issue.

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You can shop at Slam Jam without creating an account. 

However, setting up an account allows you to: 

• review past orders. 
• add items you like to your wishlist. 
• save your shipping information and payment details for your next purchases.

If you wish to delete your account, please contact us.

We accept payments via: 

• credit cards. 
• PayPal. 
• Klarna (available in selected countries only). 
• iDeal. 
• Bancontact. 
• Gift Cards.

After checkout is completed, you will be charged immediately and you will receive an email confirming that your order has gone through. 

Payment is processed through different steps: pre-authorization, capture of the funds and eventual refund and void (for example, in case of inventory shortage). If you’re charged for your order but cannot see it on your account, please contact us.

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We ship from Italy, below you can find the costs and estimated delivery time of our shipments.

Order processing normally takes 1-2 business days (weekends excluded), please allow some slowdowns during peak periods (e.g. Black Friday, sale season, holiday season).

When buying multiple items, your order may arrive in separate shipments from different warehouses.

Since multiple shipments will be arranged, shipping costs will vary based on where your order will be dispatched from. If your order is eligible for free shipping, no shipping cost will apply.

This means that you may not receive everything at the same time, but no worries. You will receive separate tracking links for each shipment.

Rest of Europe includes: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Rest of the World Zone 1 includes: Albania, China, Faroe Islands, Iceland, Indonesia, Macau, North Macedonia, Malaysia, Moldova, Montenegro, Serbia, Singapore, Taiwan.

Rest of the World Zone 2 includes: the rest of the non-EU countries.

If you can't find your country or have any inquiries about shipments, please contact us.

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Yes, we do offer free shipping and it is automatically applied at checkout. Different thresholds apply depending on the shipping country, check on your destination in the table below.

Free shipping is always associated with the standard shipping service.

Rest of Europe includes: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Rest of the World Zone 1 includes: Albania, China, Faroe Islands, Iceland, Indonesia, Macau, North Macedonia, Malaysia, Moldova, Montenegro, Serbia, Singapore, Taiwan.

Rest of the World Zone 2 includes: the rest of the non-EU countries.

If you can't find your country or have any inquiries about shipments, please contact us.

We are based in Italy, this means that shipments to other EU countries do not incur any import charges. All other shipments are DAP (Delivery at Place), which means that the recipient of the shipment must take charge of any eventual import duties and taxes.

Both are charged once orders are shipped and are calculated on the total amount of the invoice (including shipping costs). Unfortunately we have no control over these charges and cannot tell you what the amount will be, as customs policies vary across countries.

Please note that customers take full liability for all shipment costs and any eventual customs charges even if they refuse to accept a parcel due to high import duties or taxes.

We are not allowed to declare low values on invoices, or to mark orders as gifts. We must declare the real value of the items you purchased.

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Once we ship your order, you will receive a Shipping Confirmation including the link to track your shipment. If you don’t receive any shipping confirmation, please check your account "Order History" and you will find your tracking link on your order details.

If you wish to edit the shipping address after your order has been shipped, you can use DHL On Demand Delivery service or UPS My Choice (as long as the new address is located in the same country as the original one).

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You have 15 days upon receipt of your order to return or exchange your item(s). Once you open your return request, you have 15 days to send your item(s) back to us.

Please note that:

• all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable condition won’t be eligible for refund and we will need to send them back to you.
• you will need to use an outer packaging to protect the shoe box when returning footwear. Since it is part of the product, any damage to the shoe box may result in the return being refused.
• due to hygiene reasons, underwear cannot be returned. Of course, if there is a manufacturing issue with your garment, you are eligible for return and full refund.

To open a return or exchange request you can use the Return and Exchanges page.

We provide two methods to return your items back to us, you can pick the one you prefer when opening your return request (RMA).

1. Automatic Method: you can download the return label and all needed documents to ship your return in the Return Details page. You will need to pack the items in their original box (or any rigid cardboard box), stick the shipping label on the packaging and wait for the courier. You can also use the same documents to drop your parcel off at any DHL/UPS points (depending on the shipping label we have provided), if you find it more convenient. You can always check your return shipment using the tracking code available on your account, "Returns" section. 
   
   If you opt for the Automatic Method, we will deduct return shipping costs from you refund.
2. Own Method: you will take care of shipping your items back to us, picking the courier and shipping service you prefer - we recommend using a trackable shipping service. Below is our shipping address for returns:

You can always check your return shipment using the tracking code available on your account, "Returns" section.

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Please note it is not possible to exchange your item for a different one - we offer size exchanges only.
You will need to open an exchange request on our Returns page and you will be able to select the new size that you wish to receive. If a size is no longer in stock, exchange isn't possible.

Once you open an exchange request, a new order is created and it will be shipped as soon as we receive the size that you're returning. No worries if you don't see any order for the exchanged size on your account, the new order will show up once we confirm and process it.

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No, they’re not, unless otherwise notified.

If you pick your Own Method to send your items back to us, you will choose the shipping service you prefer. In this case, please consider that any import duties related to your return will be deducted from your refund. 

If you pick our Automatic Method, we will deduct the return shipping costs from your refund.

In both cases:

• original shipping costs (if any) are not refundable
• duties and taxes charged at checkout (if any) are not refundable

Below you can find the return shipping costs:

*Rest of Europe includes: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Rest of the World Zone 1 includes: Albania, Bosnia and Herzegovina, China, Faroe Islands, Iceland, Indonesia, Macau, North Macedonia, Malaysia, Moldova, Montenegro, Serbia, Singapore, Taiwan, Turkey.

Rest of the World Zone 2 includes: the rest of the non-EU countries.

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Yes, you can return sale items, unless otherwise notified. 

You have 15 days upon receipt of your order to open a return or exchange request. It's important that all returned items are unworn, unwashed, and complete with original tags and packaging. Items returned in a non-resalable condition won't be eligible for a refund. 

We usually process returns within 2-3 business days upon receipt, you will receive an email update once we refund you. We issue refunds through the same payment method that you used for your order.

PayPal refunds are almost immediate, while credit card refunds may take up to 10 business days before showing up on your account, due to your bank processing time.

Klarna refunds are processed within 5-7 business days after we register the refund against your order. For more information: https://www.klarna.com/uk/customer-service/how-long-do-refunds-take/

If the credit card you used for payment has expired or has been blocked, yet you have a new card issued by the same bank, the refund will still arrive on the account of your new credit card, even though the number is different. If, however, you no longer have an account with the same bank, please contact the bank directly to check the details of the outstanding refund.

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Any import duties related to your return will be deducted from your refund. 

Also, customs duties and taxes related to original shipments are not refundable. In any case, you may be able to recover the costs by contacting your local customs office directly.

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Yes, we are official retailers of the brands listed on our site.

All our products are authentic and brand new, complete with their original packaging (if any).

The items main features are shown online, on each product page. 

Due to the Internet browser or monitor used, the images available on our site may differ from the real items in terms of colors.

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Items listed as 'sold out' are no longer available for sale, but you can sign up to receive back-in stock notifications. You can do so on product pages, where you will find a dedicated field for this.

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We suggest to get in touch with our stores to check this out, here you can find their contact details.

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Accessibly App

Accessibly App is committed to making sites accessible for all, including people with disabilities. We are continuously improving the service we provide through our app to comply with increased accessibility standards, guidelines, and to make the browsing experience better for everyone.

Conformance status

The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.0 level AA.

Technical information

Accessibly App is an app supported in Shopify and Wordpress environments. The app relies on the following technologies:

• HTML
• CSS
• JavaScript
• NodeJS
• MongoDB

Accessibly App features

When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1). Additionally, see the list of all provided Accessibly App features and tools for better website experience:

• zoom | WCAG 2.1 / 1.4.4: This feature enables users to enhance the size of the text to up to three times the original text for better text readability.
• bigger cursor: Makes the cursor bigger and more prominent. Increases the size for better site browsing.
• invert colors: Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.
• tweak contrast | WCAG 2.1 / 1.4.6: This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.
• tweak brightness | WCAG 2.1 / 1.4.6: This feature lets users update the brightness on the site. The content can either be made brighter or darker.
• grayscale | WCAG 2.1 / 1.4.6: Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.
• reading line: Add a supportive reading line to the site.
• readable fonts: Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.
• tooltips | WCAG 2.1 / 2.5.3: Add labels to images that contain a written description of the image.
• highlight links: Highlight links to make them more prominent.
• hide images: Hide images on the site. This provides better site readability for people with visual impairment.
• read page: A feature that allows a voice to read the text on your site out loud to visitors.

Price Adjustment Policy

We price adjust only if the below conditions are met:

• if an item that you purchased has gone on sale or its price has been reduced, price adjust is doable only in case the price has changed within 24 hours after order confirmation
• if a promotion has started and it's valid on selected items, the purchased item must be included in the selection
• a price adjustment can only be applied once per item. This means that we won't grant a second price adjustment if an item purchased - and that has already received a price adjustment - has gone on sale or its price has been reduced again

Price Match Policy

We regret to inform that we don't match the prices offered by other retailers, in any circumstances.

Promotions and Coupon Codes

When a promotion or coupon code is available on our site, please keep in mind the following conditions:

• discounted items (i.e sale or clearance items) may not be eligible for further discount
• codes are redeemable online only unless otherwise notified
• for orders containing multiple items, the discount or promotion offered will be applied to all eligible items
• in case of return, discounted items will be refunded in the amount paid and not the original value
• if a code is no longer available, a replacement will not be issued
• it's possible to apply only one coupon code per order unless otherwise indicated
• some items from our catalog may be excluded from our promotions.
• to redeem a coupon code, users will need to enter the coupon code into the dedicated field available at checkout. The relevant discount will be automatically deducted from the final price
• coupons are valid for a limited time only. The expiration date will be notified either online or via newsletter

When purchasing or using a Digital Gift Card, please keep in mind the following conditions:

• will receive your order confirmation after 60 minutes from checkout - even if you are immediately charged for your purchase
• you cannot purchase a Digital Gift Card using another Digital Gift Card
• if the amount of your Digital Gift Card doesn't cover the total order amount, you will be able to pay the rest of the amount using one of the payment methods supported on our site
• if the amount of your Digital Gift Card is higher than the total order amount, the balance will be stored in your card and you will be able to make a new order using the same Digital Gift Card
• the balance is automatically updated, both in case of partial and full use, and is shown in €. You can contact us to get more information about your balance

• Digital Gift Cards can't be transferred and are not redeemable for cash
• we cannot replace lost or stolen Digital Gift Cards
• in case an item purchased via Digital Gift Card is returned, the relevant refund will be credited to the same Digital Gift Card

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When buying multiple items, your order may arrive in separate shipments from different warehouses. If your order is eligible for free shipping, no shipping cost will apply.

This means that you may not receive everything at the same time, but no worries. You will receive separate tracking links for each shipment.

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If you see something you like in our stores, but your size or the color you'd like to get is not available, our staff can help you create an order online and can assist with information about our stock.

In this case you will pay for your order online and the order will be shipped from our warehouse.

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You can return your online orders in our stores.

It won't be necessary to open a return request online when returning your items in store. This is because our store staff will open a return request for you and will process your refund straight away. Here you can find our stores addresses and contacts.

You have 15 days upon receipt of your order to return your item(s).

Please note that:

• all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions won’t be eligible for a refund.
• due to hygiene reasons, underwear cannot be returned. Of course, if there is a manufacturing issue with your garment, you are eligible for return and full refund.

If you have already opened your return request, no worries, our store staff will accept your items and will ship them back to our Return Centre. Refund will be issued in 4-5 business days.

You can either receive your refund through the payment method that you used for your order or you can request a gift card instead.

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