Orders & Payments
Orders
Can I amend my order details?
Can I cancel my order?
I need help, something is wrong with my order
Do I need an account to shop on your site?
Payments
What payment methods do you accept?
Klarna Buy Now Pay Later
Shipping & Delivery
What’s the estimated delivery time and cost for shipment?
I’m a non-EU customer, do your prices include duties and taxes?
How can I track my order?
Returns & Refunds
Returns
How can I return my item(s)?
Can I exchange my item?
Are returns free?
Refunds
How long do I need to wait to get my refund?
Will I pay import duties?
Products
Are your items authentic?
Can I order sold-out items?
Are online items also available in your stores?
Drop
How can I join your Draws?
How can I cancel or update my entry?
Slam Jam Milano Draws (Italian customers only)
Reward Program
How does Slam Jam Rewards work?
How do I earn badges?
Badges and Levels
How do I use rewards?
Terms & Conditions
Promotions and Gift Cards
Promotions & Coupon Codes
Digital Gift Cards
All Categories > Reward Program
5 articles
Our Loyalty Program gives you the chance to access exclusive rewards and benefits while shopping on our site. The Loyalty Program is free. To subscribe, users will need to set up an account - if they…
Updated 5 months ago by Valentina Bottoni
To earn badges you need to complete different kind of actions such as purchases and quizzes. For challenges that involve purchases with a minimum order threshold, the challenge is based on the numeri…
Updated 1 month ago by Erika
BADGES Starting 04/08/2022, customers are rewarded after completing the challenges listed for a given Slam Jam Badge. All purchases and online activities must be completed while logged into your acco…
Rewards are non-transferable. Once redeemed, rewards cannot be canceled, changed for other rewards or transferred to third parties. For more detailed information visit the Rewards section.
These terms set out the terms and conditions which apply to the loyalty program (SLAM JAM REWARD) following its launch. Your participation in SLAM JAM REWARD means that you accept and agree to abide…
Updated 5 months ago by Erika
