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Orders & Payments

Orders

Can I amend my order details?

Can I cancel my order?

I need help, something is wrong with my order

Do I need an account to shop on your site?

Payments

What payment methods do you accept?

Klarna Buy Now Pay Later

Shipping & Delivery

What’s the estimated delivery time and cost for shipment?

I’m a non-EU customer, do your prices include duties and taxes?

How can I track my order?

Returns & Refunds

Returns

How can I return my item(s)?

Can I exchange my item?

Are returns free?

Refunds

How long do I need to wait to get my refund?

Will I pay import duties?

Products

Are your items authentic?

Can I order sold-out items?

Are online items also available in your stores?

Drop

How can I join your Draws?

How can I cancel or update my entry?

Slam Jam Milano Draws (Italian customers only)

Reward Program

How does Slam Jam Rewards work?

How do I earn badges?

Badges and Levels

How do I use rewards?

Terms & Conditions

Promotions and Gift Cards

Promotions & Coupon Codes

Digital Gift Cards

All Categories ​>​ ​Reward Program

Reward Program

5 articles

How does Slam Jam Rewards work?

Our Loyalty Program gives you the chance to access exclusive rewards and benefits while shopping on our site. The Loyalty Program is free. To subscribe, users will need to set up an account - if they…

Updated 5 months ago by Valentina Bottoni

How do I earn badges?

To earn badges you need to complete different kind of actions such as purchases and quizzes. For challenges that involve purchases with a minimum order threshold, the challenge is based on the numeri…

Updated 1 month ago by Erika

Badges and Levels

BADGES Starting 04/08/2022, customers are rewarded after completing the challenges listed for a given Slam Jam Badge. All purchases and online activities must be completed while logged into your acco…

Updated 1 month ago by Erika

How do I use rewards?

Rewards are non-transferable. Once redeemed, rewards cannot be canceled, changed for other rewards or transferred to third parties. For more detailed information visit the Rewards section.

Updated 1 month ago by Erika

Terms & Conditions

These terms set out the terms and conditions which apply to the loyalty program (SLAM JAM REWARD) following its launch. Your participation in SLAM JAM REWARD means that you accept and agree to abide…

Updated 5 months ago by Erika

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