Are returns free?
No, they’re not, unless otherwise notified.
If you pick your Own Method to send your items back to us, you will choose the shipping service you prefer.
If you pick our Automatic Method, we will deduct the return shipping costs from your refund.
In both cases:
- original shipping costs (if any) are not refundable
- any import duties related to your return will be deducted from your refund. This doesn't apply to returns coming from the US
Below you can find the return shipping costs (we use FedEx Standard shipping service for returns):
AREA | COST | IMPORT DUTIES AND TAXES |
Italy | € 10 | no charges |
United Kingdom | £ 18 | deducted from refund |
Switzerland | CHF 20 | deducted from refund |
Norway | € 18 | deducted from refund |
Liechtenstein | € 18 | no charges |
Andorra | € 25 | deducted from refund |
Malta, Cyprus | € 25 | no charges |
United States | $ 18 | included in shipping fee, no deductions |
Canada | C$ 40 | deducted from refund |
Hong Kong | HK$ 270 | deducted from refund |
Japan | ¥ 4000 | deducted from refund |
Australia | A$ 65 | deducted from refund |
South Korea | ₩ 45,000 | deducted from refund |
Rest of Europe* | € 13 | no charges |
Rest of the World (Zone 1) | € 35 | deducted from refund |
Rest of the World (Zone 2) | € 45 | deducted from refund |
*Rest of Europe includes: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Rest of the World Zone 1 includes: Albania, Bosnia and Herzegovina, China, Faroe Islands, Iceland, Indonesia, Macau, North Macedonia, Malaysia, Moldova, Montenegro, Serbia, Singapore, Taiwan, Turkey.
Rest of the World Zone 2 includes: the rest of the non-EU countries.
