Are returns free?

Updated 2 months ago

No, they’re not, unless otherwise notified.

If you pick your Own Method to send your items back to us, you will choose the shipping service you prefer.

If you pick our Automatic Method, we will deduct the return shipping costs from your refund.

In both cases:

  • original shipping costs (if any) are not refundable
  • any import duties related to your return will be deducted from your refund. This doesn't apply to returns coming from the US

Below you can find the return shipping costs (we use DHL Standard shipping service for returns):

AREA

COST

IMPORT DUTIES AND TAXES

Italy

€ 10

no charges

United Kingdom

£ 15

deducted from refund

Switzerland

CHF 20

deducted from refund

Norway

€ 18

deducted from refund

Liechtenstein

€ 18

no charges

Andorra

€ 25

deducted from refund

Malta, Cyprus

€ 25

no charges

United States

$ 30

included in shipping fee, no deductions

Hong Kong

HK$ 300

deducted from refund

Japan

¥ 4.000

deducted from refund

Australia

A$ 45

deducted from refund

South Korea

₩ 50,000

deducted from refund

Russia

руб 2.500

deducted from refund

Rest of Europe*

€ 13

no charges

Rest of the World (Zone 1)

€ 35

deducted from refund

Rest of the World (Zone 2)

€ 45

deducted from refund

*Rest of Europe includes: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Rest of the World Zone 1 includes: Albania, Bosnia and Herzegovina, China, Faroe Islands, Iceland, Indonesia, Macau, North Macedonia, Malaysia, Moldova, Montenegro, Serbia, Singapore, Taiwan, Turkey.

Rest of the World Zone 2 includes: the rest of the non-EU countries.