Are returns free?

Updated 1 month ago

No, they’re not, unless otherwise notified.

If you pick your own method to send your items back to us, you will choose the shipping service you prefer.

If you pick our automatic method, we will deduct the return shipping costs from your refund.

In both cases:

  • original shipping costs (if any) are not refundable
  • any import duties related to your return will be deducted from your refund. This doesn't apply to returns coming from the US

Below you can find the return shipping costs (we use DHL Standard Shipping for returns):

Area

Courier

Cost

Italy

DHL

€ 10

United Kingdom

DHL

£ 15

United States

DHL

$ 30

Hong Kong

DHL

HK$ 300

Japan

DHL

¥ 4.000

Australia

DHL

A$ 45

Russia

DHL

руб 2.500,00

Rest of Europe*

DHL

€ 13

Rest of the World (Zone 1)

DHL

€ 35

Rest of the World (Zone 2)

DHL

€ 50

*Rest of Europe includes: all European countries except Liechtenstein, Norway, Switzerland. For these countries return shipping cost is € 18.

Rest of the World Zone 1 includes: Albania, Belarus, Bosnia and Herzegovina, China, Faroe Islands, Gibraltar, Iceland, South Korea, Macedonia, Moldova, Montenegro, Serbia, Turkey, Ukraine, Vatican City.

Rest of the World Zone 2 includes: the rest of the non-EU countries.