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Orders & Payments

Orders

Can I amend my order details?

Can I cancel my order?

I need help, something is wrong with my order

Do I need an account to shop on your site?

Payments

What payment methods do you accept?

Klarna Buy Now Pay Later

Shipping & Delivery

What’s the estimated delivery time and cost for shipment?

I’m a non-EU customer, do your prices include duties and taxes?

How can I track my order?

Returns & Refunds

Returns

How can I return my item(s)?

Can I exchange my item?

Are returns free?

Refunds

How long do I need to wait to get my refund?

Will I pay import duties?

Products

Are your items authentic?

Can I order sold-out items?

Are online items also available in your stores?

Drop

How can I join your Draws?

How can I cancel or update my entry?

Slam Jam Milano Draws (Italian customers only)

Promotions and Gift Cards

Promotions & Coupon Codes

Digital Gift Cards

All Categories ​>​ ​Orders & Payments ​ > ​ ​Orders

Orders

4 articles

Can I amend my order details?

After you make you order, you have 60 minutes to: update your shipping information. cancel your order. You can do the above actions from your account, by accessing the ‘Order History’ section. In cas…

Updated 6 months ago by Valentina Bottoni

Can I cancel my order?

You have 60 minutes upon placing your order to cancel it. You can cancel your order from your account, by accessing the ‘Order History’ section. If you ordered as a guest, you can cancel you order by…

Updated 3 months ago by Valentina Bottoni

I need help, something is wrong with my order

If you haven’t received what you ordered or if you have any other issues related to what you purchased, please contact us and share some pictures of the item. We will do our best to fix the problem i…

Updated 3 months ago by Valentina Bottoni

Do I need an account to shop on your site?

You can shop at Slam Jam without creating an account. However, setting up an account allows you to: review past orders. add items you like to your wishlist. save your shipping information and card de…

Updated 4 months ago by Valentina Bottoni

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