Orders & Payments
Orders
Can I amend my order details?
Can I cancel my order?
I need help, something is wrong with my order
Do I need an account to shop on your site?
Payments
What payment methods do you accept?
Klarna Buy Now Pay Later
Shipping & Delivery
What’s the estimated delivery time and cost for shipment?
I’m a non-EU customer, do your prices include duties and taxes?
How can I track my order?
Returns & Refunds
Returns
How can I return my item(s)?
Can I exchange my item?
Are returns free?
Refunds
How long do I need to wait to get my refund?
Will I pay import duties?
Products
Are your items authentic?
Can I order sold-out items?
Are online items also available in your stores?
Drop
How can I join your Draws?
How can I cancel or update my entry?
Slam Jam Milano Draws (Italian customers only)
Reward Program
How does Slam Jam Rewards work?
How do I earn badges?
Badges and Levels
How do I use rewards?
Terms & Conditions
Promotions and Gift Cards
Promotions & Coupon Codes
Digital Gift Cards
All Categories > Orders & Payments > Orders
4 articles
After you make you order, you have 60 minutes to: update your shipping information. cancel your order. You can do the above actions from your account, by accessing the ‘Order History’ section. In cas…
Updated 11 months ago by Valentina Bottoni
You have 60 minutes upon placing your order to cancel it. You can cancel your order from your account, by accessing the ‘Order History’ section. If you ordered as a guest, you can cancel you order by…
Updated 2 months ago by Valentina Bottoni
If you haven’t received what you ordered or if you have any other issues related to what you purchased, please contact us and share some pictures of the item. We will do our best to fix the problem i…
You can shop at Slam Jam without creating an account. However, setting up an account allows you to: review past orders. add items you like to your wishlist. save your shipping information and payment…
