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Orders & Payments

Orders

Can I amend my order details?

Can I cancel my order?

I need help, something is wrong with my order

Do I need an account to shop on your site?

Payments

What payment methods do you accept?

Klarna Buy Now Pay Later

Shipping & Delivery

What’s the estimated delivery time and cost for shipment?

I’m a non-EU customer, do your prices include duties and taxes?

How can I track my order?

Returns & Refunds

Returns

How can I return my item(s)?

Can I exchange my item?

Are returns free?

Refunds

How long do I need to wait to get my refund?

Will I pay import duties?

Products

Are your items authentic?

Can I order sold-out items?

Are online items also available in your stores?

Drop

How can I join your Draws?

How can I cancel or update my entry?

Slam Jam Milano Draws (Italian customers only)

Promotions and Gift Cards

Promotions & Coupon Codes

Digital Gift Cards

All Categories ​>​ ​Drop

Drop

3 articles

How can I join your Draws?

You can find our Draws on the dedicated Drop site. To access our Draws you will need to set up an account or log in, if you already have one. Please note that you will need to create a dedicated acco…

Updated 2 months ago by Valentina Bottoni

How can I cancel or update my entry?

Entries can be canceled, but can't be updated. In case you have selected the wrong size or you have entered the wrong address information, you will need to cancel your entry and subscribe again. As l…

Updated 3 months ago by Valentina Bottoni

Slam Jam Milano Draws (Italian customers only)

If you wish to join our Slam Jam Milano Draws, please consider that: you can review or cancel your Draw subscription from the Slam Jam Milano Draws section on your Drop account. no payments will be r…

Updated 2 months ago by Valentina Bottoni

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